ELIFTECH | Career | IT Support Specialist
Lviv Vinnytsa

18 Nov 2019

IT Support Specialist

About project:

Our client is a financial startup for educational organizations, which aim is to reduce transaction costs, track real-time financial transactions, and eliminate bureaucracy from the financial education system.

Our task is to develop and inculcate the update of a new version of a product, that supports millions of users and includes features such as support the subscribing to cards, online transactions, the model of safety, integration with online stores and other functions.

The client's financial and customer billing system was developed using .Net technology, which caused a lot of problems, including very slow processing of transactions and impossibility of support the high system loads. It became apparent to the customer that the product should undergo significant changes to scale the system. It was decided to switch from .Net technology to Node.js technology.

Responsibilities:
  • provide excellent customer care;
  • handle incoming requests and store new in Kanban;
  • manage and monitor systems to drive troubleshooting;
  • work with clients in chat, via emails and tickets;
  • guiding customers with troubleshooting system by chat
Ideal job profile:
  • technical support specialists must have excellent analytical and problem-solving skills;
  • experience with Active Directory management tools, patching and remote management applications, and enterprise cloud services;
  • 2+ years experience in IT or general help-desk support will be a plus;
  • Computer programming or database administration is a plus;
  • experience in work with web applications, CMS;
  • good knowledge of Mongodb;
  • experience in basic Linux command line interface and utilities;
  • experience in software development (Node.JS) will be an advantage;
  • upper-intermediate English level.

If you have at least 1+ years of experience as a support agent, high level of English and ready to learn new technologies - apply for a job.

Liubov
Recruiter

liubov.khashchevska@eliftech.com

Benefits

Excellent career progression opportunities
Innovative and fast growing company
Flat hierarchies and short decision paths, openness to new ideas
Participation in foreign, professional events
Flexible working schedule
Reimbursement for professional certification
Highly competitive salary
Friendly and emotionally warm team
Corporate team building events and gathering in the Carpathians, Malaysia, Cyprus, Thailand, etc.
Comfortable office locations
Social package
Juices, fruits & vegetables, coffee, tea, cookies and much more...
More benefits
Excellent career progression
opportunities
Innovative and
fast growing company
Flat hierarchies and
short decision paths, openness to new ideas
Participation
in foreign,
professional events
Flexible working
schedule
Reimbursement
for professional certification
Highly competitive
salary
Friendly and
emotionally warm team
Corporate team building events and gathering in
the Carpathians, Malaysia, Cyprus, Thailand, etc.
Comfortable office locations
Social package
Juices, fruits &
vegetables, coffee, tea, cookies and much
more...

Personal &
Career Development Plan

Competency-based evaluation
Designing your personal development plan
Assistance in goal achievements
(e.g. mentorship, professional events, and certification)
Your next career level
Competency-based evaluation
Designing your personal development plan
Assistance in goal achievements
(e.g. mentorship, professional events, and certification)
Your next career level

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