Responsibilities
-Collaborate closely with the Engagement team (tech and non-tech experts supporting pre-sale and onboarding processes) -Participate in discovery phases — conducting user interviews, performing deep research, structuring insights -Collaborate with design and sales teams to shape the right product for the right user -Possible involvement in company projects -Document the full product lifecycle — BRD, SRS, user stories, acceptance criteria, diagrams etc. -Map out user flows, customer journeys, functional specs, and pain point analysis -Service Design — define service architecture, touchpoints, and value delivery -Product Design: -Analyze user behavior (heatmaps, session recordings, analytics) -Identify UX/UI improvement opportunities and form hypotheses -Develop product design strategies based on real data and business goals
Ideal Candidate
Who we're looking for You’re a person who: -Can dive into any topic independently and deeply research it -Knows and loves to turn chaos into clarity through structure -Pays close attention to detail while thinking strategically -Learns fast by absorbing best practices and adapting them -Understands not only how a product works, but how it should work
What you'll need to succeed: -Business analyst experience -Experience in logistics and supply chain domain -Experience in FinTech or Digital Wallet domains will be a plus -Confident in all major types of business analysis documentation (BRD, SRS, User Stories, Use Cases, Acceptance Criteria, User Flows, BPMN/Flowcharts, ERD, Glossary, RACI Matrix etc.) -Proficiency in service design and behavior-driven product design — creating user flows and UX strategies grounded in behavioral analytics and aligned with product goals. -Skilled in user interviews, stakeholder communication -Analytical and detail-oriented mindset -Creative problem-solver, not just a requirement gatherer -Deep understanding of value-first product thinking -Business and product research capabilities -Adaptability to fast-paced, evolving environments -Upper-Intermediate level of English
What you’ll get
And some fringe benefits to make you feel happier
Language & sports classes compensation
Corporate remote office to combine work & travel
Cool Project Department (R&D) for testing crazy tech ideas live
ElifTech IT School to share your knowledge & try yourself as a mentor
Don't hesitate. Take a step to join us!
Submit your CV and we will contact you as soon as we have something interesting for you.