Middle Account Manager

-build strong long-term relationships with existing customers/partners; -maintain relationships with customers and partners to meet all the business needs; -provide timely, professional support via online conference calls, email, or other channels; -provide regular updates, daily plans, and requested reports to the CEO; -manage and keep track of all the legal, financial, and other agreements with ElifTech’s clients; -upsell new services to the existing ElifTech clients and cross-sell complementary services; -develop and execute account management strategies for ElifTech’s accounts; -provide support in identifying and implementing account management practices.

-2 years of experience in IT outsourcing on AM position. MUSTHAVE This experience will help you to understand either our business and our client’s much better, and find a common language with both: your client and your future team. -English: Upper-Intermediate (both spoken and written): You need to understand English-speaking clients from Europe and USA; -Solution provider mindset: our clients are not always right, but it is a good chance for us to show them we will help them and their business to grow with our expertise, custom approach, and proactivity;We care about our client’s product as it is our own and we are interested in finding what will work specifically for our client’s product; -Empathic. Having the ability to create a friendly atmosphere / positive vibes with a customer. You have to catch the wave with a person whether it is talking about their dog's newborn or an upcoming bachelor party on a weekend. Small talk is gold :) -Multitasking: being able to dive deep into a client's business, and website development and manage several projects at the same time; -Problem-solving skill: we face with different hard issues and KNOW HOW to find the way out of the most unexpected situations. If you have the same background - it is definitely a match. -Out-of-the-box thinking: you have to be able to see opportunities with clients where others wouldn't see them, make unobvious decisions, and be a ninja at troubleshooting -Stress Resilience: you are not afraid to face challenges even if it is a client's bad mood. Shit happens, but our team stays calm and professional; -Employee-centricity: for sure, our clients are important and they help our business to grow, but our employees are like lungs without which the company can't breathe. -Positive references from previous employees.