Middle Account Manager

We are looking for an Account Manager to build and develop long-term relationships with mid-size and growing client accounts and contribute to revenue growth.

• Build and maintain strong, long-term relationships with assigned clients (mid-size and growing accounts).
• Develop a solid understanding of clients’ business objectives and current technology setup to identify support and growth opportunities.
• Support upsell and cross-sell initiatives by identifying client needs.
• Ensure smooth delivery in cooperation with engineering teams and proactively address client concerns.
• Monitor account health, client satisfaction, and operational performance; escalate risks when necessary.
• Conduct regular check-ins and performance syncs with clients.
• Contribute to revenue growth by supporting commercial discussions and renewal processes.

• 2+ years of experience in Account Management IT industry (preferrably outsource).
• Proven experience in managing commercial conversations and supporting upsell initiatives.
• Strong communication and relationship-building skills.
• Ability to understand client business needs and translate them into clear, actionable requests for delivery teams.
• Experience working with cross-functional teams (delivery, finance, recruitment).
• Strong problem-solving skills and a client-oriented mindset.
• English level: Upper-Intermediate or higher.