Zeno

Logistics order management system with order tracking and warehouse management

The project revolved around enhancing the Order Management System (OMS) to enable efficient global order fulfillment and warehouse management. Initially, Zeno was plagued by performance and stability problems that hampered its effectiveness and prevented the client from launching a successful marketing campaign and onboarding new users.

The project focused on improving system stability, implementing critical features such as 3D bin packing, package tracking, and integration with third-party services, and ensuring scalability to meet the needs of an expanding user base. We also established a separate demo environment to ensure the system’s readiness for the client's marketing activities and client onboarding processes. This allowed potential customers to explore and evaluate the product before purchasing.

Industry

Logistics
Headquarters

US
Website

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Services we provided

Project Discovery
Code Refinement and Bug Fixes
MVP Development
QA and Testing

About the client

Stoa Logistics is a remote-first company that embraces the changing dynamics of global business operations. Its solutions enable employees to work from any location that best suits their needs. Its flagship product, Zeno OMS, offers an intuitive and cost-effective order management solution, including a free demo environment and a 100% Satisfaction Guarantee on its subscription plans.

Challenge

The challenge faced by our client stemmed from significant issues with their previous IT vendor, which led to an unstable and underperforming order management system. The client encountered persistent performance problems and missing core functionalities that rendered the product ineffective for its intended purpose. The system’s lack of essential features, such as efficient warehouse management tools and reliable package tracking, exacerbated the situation. These issues disrupted the operational flow and impeded the client’s strategic initiatives, including their efforts to engage potential customers and expand their market reach.

Moreover, the previous solution’s inability to scale effectively was a significant concern. As the company aimed to grow and manage orders from multiple warehouses globally, the existing system's limitations became increasingly evident. The challenge was not merely technical but also strategic, as it affected the client’s overall business objectives and market positioning. Addressing these issues required a comprehensive overhaul to stabilize the product and integrate the necessary functionalities to meet the client’s expanding needs.

Solution

Discovery

We began with regression testing to fix critical issues and gaps, then delivered core features: 3D bin-packing for warehouse optimization, package tracking, and integrations with external ordering services for international shipping.
System Stabilization and Bug Fixes

Our initial focus was on stabilizing the system. We conducted extensive regression testing to identify and resolve critical bugs and missing functionalities impacting its performance. This testing was vital to creating a stable foundation and ensuring the system could handle real-world operations effectively.
New Features Development

With stability in place, we shipped core capabilities: a 3D bin-packing algorithm to maximize space and improve multi-warehouse inventory control, real-time package tracking for transparent international deliveries, and a third-party ordering API to ingest external orders for seamless global fulfillment.
MVP Development

We built and launched a stable MVP with all essential features to cover immediate needs and support go-to-market. It provided a solid base for demos, marketing, and onboarding workflows, letting the client start campaigns and bring new customers on without delay.
QA and Testing

Quality assurance was central. A full-time manual QA translated requirements into detailed test cases and ran regression, performance, usability, and reliability testing. This rigorous process caught issues early and ensured every feature met spec before launch.
Demo Environment Setup

We launched a dedicated demo environment so prospects can test the system hands-on before buying, clearly showcasing value and building confidence.

Features delivered

3D Bin Packing

Implemented a 3D bin packing algorithm to optimize warehouse product storage and packing.
Package Delivery Tracking

Added features for tracking package deliveries across different warehouses.
Warehouse Management Capabilities

Enhanced functionalities for effective management of warehouse operations.
Application Subscriptions

Integrated Stripe for handling application subscriptions and payments.
User Onboarding Flow

Developed a streamlined onboarding process for new users.
Separate Demo Environment

Set up a demo environment to allow potential customers to experience the product.
Import/Export of Warehouse Inventory Data

Enabled import and export of inventory data to facilitate easier data management.

Key results and business value

Successful MVP Launch

We released a stable MVP, unblocking Stoa Logistics’ marketing and client onboarding (previously stalled by instability) and giving them a solid foundation to engage prospects and grow their user base.
Enhanced System Performance and Operational Efficiency

We boosted performance and reliability. A 3D bin-packing algorithm optimized space and inventory, streamlining packing and cutting costs. Real-time delivery tracking added end-to-end visibility, improving customer satisfaction and trust.
Expanded Capabilities and Market Reach

Integrating a third-party ordering service API expanded the system’s capabilities to handle orders from various external sources, supporting global fulfillment and broadening the client’s market reach. This integration made Zeno OMS a more versatile solution capable of adapting to different business needs and scaling up with the client's growth.
Enhance Customer Experience

Additionally, the separate demo environment allowed potential customers to experience the product firsthand, which is crucial for building confidence and facilitating informed purchasing decisions. This feature helped showcase the system’s value proposition effectively and increased the likelihood of converting prospects into customers.