- Software Product Development
- Database and Software Architecture
- App Functionality Development
- WordPress Plugin Integration
- Third-Party Integrations
- UI/UX Design
TriageTrak
Healthcare management system with a WordPress Plugin
TriageTrak is a healthcare management system (HMS) that provides organizations with real-time management of physicians, offices, and service information for their websites.
Industry
HealthcareHeadquarters
US
Services we provided
About the client
Points Group is a healthcare marketing & publishing company specialized in a wide range of services for the healthcare sector, such as digital marketing, content services, website development, and tech solutions. The majority of Points Group’s customers are healthcare organizations, especially smaller private practices that need help with managing their healthcare organization information. Therefore, Points Group kept receiving multiple requests for a healthcare management tool that would help such organizations control and automatically update information regarding doctors and their practice - operating hours, locations, and specialties.
Challenge
Points Group was regularly receiving requests from their healthcare customers for a healthcare management tool that could automate the process of updating and maintaining crucial information about physicians, practice locations, operating hours, and specialties. Recognizing this unmet need, Points Group embarked on the development of a healthcare management system called TriageTrak.
However, the company faced a significant challenge - a lack of in-house technical expertise to build and implement such a complex system. Additionally, the majority of their customers were using WordPress for their websites, so the system needed to seamlessly integrate with WordPress platforms. The main technical hurdle was maintaining a reliable and secure connection with the TriageTrak API due to the short lifespan of access tokens.
Solution
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Software Product Development
We took a holistic approach to TriageTrak and its WordPress plugin, robust architecture, targeted features, and refined UX, solving Points Group’s challenges and delivering a seamless experience for healthcare teams and patients.
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Software Architecture Strategy
We used a microservices architecture to ensure scalability, maintainability, and interoperability. By splitting TriageTrak into modular services with clear boundaries, we eased third-party/plugin integrations, reduced coupling, and increased flexibility.
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Customized Functionality Modules
We delivered core modules for healthcare: fast scheduling (create/modify/cancel), rich doctor profiles (specialties, hours, contacts, reviews), and multi-location management with easy updates.
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WordPress Plugin Integration
Recognizing the prevalence of WordPress among Points Group's clients, our team developed a dedicated WordPress plugin that seamlessly connected with the TriageTrak API. This integration ensured a continuous flow of accurate and updated information between the TriageTrak system and the healthcare organization's website.
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API Communication Protocol
Short-lived tokens made persistent API access tricky. We implemented secure token lifecycle management with automatic refresh and data-sync routines, ensuring a stable, secure connection between TriageTrak and the WordPress plugin.
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UI/UX Design
We prioritized UX: a no-code style editor lets admins tailor list layouts for a consistent, polished doctor display. The WordPress plugin auto-syncs with TriageTrak to keep data current, and a shortcode generator makes embedding doctor lists on any page effortless, so patients always see accurate, accessible info.
Features delivered
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Practitioner Management
A dedicated doctors module featuring bios and awards. A multimedia section for highlighting doctor profiles.
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Role-Based System
A module allowing for role-specific access and control.
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Appointment and Location Services
An application to manage appointments and timetables. A geolocation service connecting patients with nearby healthcare facilities. An API for seamless appointment scheduling.
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Database and System Architecture
A database system for unified, efficient data management. A service architecture that can be adjusted as per specific needs.
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Customer Support
Call center application and front-desk module: Dedicated applications for managing call center operations and front-desk services.
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WordPress Plugin Integration
The WordPress Plugin includes fully configurable search functions to tailor user experience and data import capabilities, complemented by a scheduling module for streamlined data management. A shortcode generator simplifies content embedding while filtering functionality enhances navigation. The plugin offers a dedicated search bar for users to easily find doctors, locations, and departments. Additionally, it supports doctor profile management, and the creation of detailed location and department pages, ensuring a user-friendly interface for accessing healthcare services and information.
Key results and business value
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Automated Data Updates
The TriageTrak system's automated data update capabilities eliminated the need to manually update doctors' profiles, practice locations, and appointment availability. This resulted in significant time savings for healthcare organizations, allowing them to focus more on patient care.
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Enhanced Patient Experience and Engagement
With continuously updated and accurate information available on healthcare providers and their practices, patients could make informed decisions about their healthcare choices, leading to enhanced patient satisfaction.
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Convenient Appointment Scheduling
The scheduling module facilitated easy appointment booking and management, making the process more convenient for patients and reducing the administrative burden for healthcare staff.
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Efficient Staff Management
The doctors' and locations modules enabled healthcare organizations to efficiently manage their staff and multiple practice locations, leading to streamlined operations and improved resource utilization. Automating appointment scheduling and data updates reduced administrative workload, allowing healthcare staff to dedicate more time to patient care.
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Real-Time Information
The continuous data synchronization ensured that the information displayed on healthcare organizations' websites was always current and accurate, enhancing their online presence and credibility.
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Improved Decision-Making
With up-to-date information and data-driven insights, healthcare organizations can make informed decisions about appointment scheduling, resource allocation, and service offerings.