- Software Product Development
- Database and Software Architecture
- App Functionality Development
- WordPress Plugin Integration
- Third-Party Integrations
- UI/UX Design
TriageTrak
Healthcare management system with a WordPress Plugin
TriageTrak is a healthcare management system (HMS) that provides organizations with real-time management of physicians, offices, and service information for their websites.
Industry
HealthcareHeadquarters
US
Services we provided
About the client
Points Group is a healthcare marketing & publishing company specialized in a wide range of services for the healthcare sector, such as digital marketing, content services, website development, and tech solutions. The majority of Points Group’s customers are healthcare organizations, especially smaller private practices that need help with managing their healthcare organization information. Therefore, Points Group kept receiving multiple requests for a healthcare management tool that would help such organizations control and automatically update information regarding doctors and their practice - operating hours, locations, and specialties.
Challenge
Points Group was regularly receiving requests from their healthcare customers for a healthcare management tool that could automate the process of updating and maintaining crucial information about physicians, practice locations, operating hours, and specialties. Recognizing this unmet need, Points Group embarked on the development of a healthcare management system called TriageTrak.
However, the company faced a significant challenge - a lack of in-house technical expertise to build and implement such a complex system. Additionally, the majority of their customers were using WordPress for their websites, so the system needed to seamlessly integrate with WordPress platforms. The main technical hurdle was maintaining a reliable and secure connection with the TriageTrak API due to the short lifespan of access tokens.
Solution
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Software Product Development
Our team approached the development of the TriageTrak Healthcare Management System and its WordPress plugin integration with a comprehensive strategy that encompassed architectural design, functional development, and user experience enhancements. The solution was designed to effectively address Points Group's challenges and deliver a seamless and user-friendly experience for healthcare organizations and their patients.
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Software Architecture Strategy
To ensure the scalability, maintainability, and interoperability of the TriageTrak system, we adopted a microservices architectural approach. This approach involved breaking down the system into modular components, each responsible for specific functionalities. This design decision not only facilitated the integration of third-party solutions and plugins but also minimized dependencies between different modules, ensuring a more flexible and adaptable system.
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Customized Functionality Modules
Our team developed a range of core functionality modules within the TriageTrak system to cater to the specific needs of healthcare organizations. We implemented a robust scheduling module that enabled healthcare providers to manage appointments efficiently. The module allowed for easy appointment creation, modification, and cancellation, enhancing the overall efficiency of healthcare operations. We designed a comprehensive doctors' module that enabled healthcare organizations to maintain up-to-date profiles for each physician. This included specialties, operating hours, contact details, and patient reviews. The locations module enabled healthcare organizations to manage multiple practice locations seamlessly. Information about each location, including addresses, contact details, and services offered, could be easily updated.
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WordPress Plugin Integration
Recognizing the prevalence of WordPress among Points Group's clients, our team developed a dedicated WordPress plugin that seamlessly connected with the TriageTrak API. This integration ensured a continuous flow of accurate and updated information between the TriageTrak system and the healthcare organization's website.
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API Communication Protocol
One of the project's technical challenges was maintaining a constant connection with the API, given the short lifespan of access tokens. To address this challenge, we implemented a secure and efficient communication protocol that included token management, token renewal mechanisms, and data synchronization routines. This ensured a reliable and secure flow of information between the TriageTrak system and the WordPress plugin.
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UI/UX Design
Our team placed a strong emphasis on user experience throughout the development process. We provided a user-friendly style editor that allowed administrators to customize the design and structure of displayed lists. This ensured a consistent and visually appealing presentation of doctors' information on websites. The WordPress plugin was designed to continuously update information from the TriageTrak system, guaranteeing that website visitors always had access to the latest and most accurate data. We integrated a shortcode generation feature, enabling healthcare organizations to easily embed the list of doctors on any website page. This simplified the process of displaying essential information to patients.
Features delivered
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Practitioner Management
A dedicated doctors module featuring bios and awards. A multimedia section for highlighting doctor profiles.
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Role-Based System
A module allowing for role-specific access and control.
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Appointment and Location Services
An application to manage appointments and timetables. A geolocation service connecting patients with nearby healthcare facilities. An API for seamless appointment scheduling.
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Database and System Architecture
A database system for unified, efficient data management. A service architecture that can be adjusted as per specific needs.
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Customer Support
Call center application and front-desk module: Dedicated applications for managing call center operations and front-desk services.
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WordPress Plugin Integration
The WordPress Plugin includes fully configurable search functions to tailor user experience and data import capabilities, complemented by a scheduling module for streamlined data management. A shortcode generator simplifies content embedding while filtering functionality enhances navigation. The plugin offers a dedicated search bar for users to easily find doctors, locations, and departments. Additionally, it supports doctor profile management, and the creation of detailed location and department pages, ensuring a user-friendly interface for accessing healthcare services and information.
Key results and business value
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Automated Data Updates
The TriageTrak system's automated data update capabilities eliminated the need to manually update doctors' profiles, practice locations, and appointment availability. This resulted in significant time savings for healthcare organizations, allowing them to focus more on patient care.
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Enhanced Patient Experience and Engagement
With continuously updated and accurate information available on healthcare providers and their practices, patients could make informed decisions about their healthcare choices, leading to enhanced patient satisfaction.
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Convenient Appointment Scheduling
The scheduling module facilitated easy appointment booking and management, making the process more convenient for patients and reducing the administrative burden for healthcare staff.
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Efficient Staff Management
The doctors' and locations modules enabled healthcare organizations to efficiently manage their staff and multiple practice locations, leading to streamlined operations and improved resource utilization. Automating appointment scheduling and data updates reduced administrative workload, allowing healthcare staff to dedicate more time to patient care.
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Real-Time Information
The continuous data synchronization ensured that the information displayed on healthcare organizations' websites was always current and accurate, enhancing their online presence and credibility.
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Improved Decision-Making
With up-to-date information and data-driven insights, healthcare organizations can make informed decisions about appointment scheduling, resource allocation, and service offerings.