flyby.shop

E-commerce platform to purchase products for pickup on the way home

ElifTech took on the project of the development of flyby.shop, an e-commerce platform that provides convenience to commuters by allowing them to purchase products for pickup on their way home. Flyby.shop platform utilized a website and mobile application for consumers to place their orders. It is a versatile system that supports various business models, including B2B, B2C, and marketplaces, across multiple customer touch points. The project aimed to attract customers, providers, and operators while expanding the platform's functionality.

Industry

E-commerce
Headquarters

Austria
Website

Visit website

Services we provided

E-commerce Platform Development
User Interface Design
User Experience Design
Product Provider Management
Delivery Management
Third-Party Integrations
Automation

About the client

Viabirds is a company seeking to create an innovative e-commerce platform that caters to the unique needs of commuters. They envisioned a solution allowing customers to conveniently pick up products on their way home through strategically located pickup stations. By providing this non-traditional approach to e-commerce, Viabirds aimed to offer a time-saving and efficient shopping experience for their target audience.

Challenge

One of the primary challenges for ElifTech was to create a logical system for the e-commerce platform integrated with pickup stations, implementing a "flyby system" where customers can pick up products at designated stations. This required synchronizing the flyby pickup stations with the platform's backend, enabling real-time updates on product availability, order management, and pickup coordination.

In addition, ElifTech had to develop a complete e-commerce platform and integrate a specific payment system. This involved creating a user-friendly interface for customers to browse products, place orders, and manage their transactions. The platform needed to be robust, scalable, and capable of handling a significant volume of transactions and data. Additionally, the platform's launch was planned within a specified timeframe, necessitating successfully balancing complex features and integrations with project deadlines.

Solution

E-commerce Platform and Full Management of Flyby Stations

ElifTech developed a robust e-commerce platform built upon the Spryker Cloud Commerce OS, a highly modular e-commerce system designed to connect various providers and consumers seamlessly. The platform served as the foundation for the entire ecosystem, providing a centralized hub for product listings, orders, and transactions. In addition, ElifTech developed a comprehensive management system for the flyby stations and integrated it with the e-commerce platform. This involved synchronizing the flyby pickup stations with the platform's backend, enabling real-time updates on product availability, order management, and pickup coordination. The system allowed efficient management and monitoring of the flyby stations' status and inventory. ElifTech extended this platform to encompass comprehensive management tools for Flyby Stations, effectively bridging the gap between the digital marketplace and physical pickup locations.
UI/UX Design

The frontend solution was meticulously designed with a focus on user experience. It was engineered to make navigation on the website effortless, helping customers find products efficiently and enjoy a seamless shopping experience. Additionally, a new Spryker design was introduced, infusing a fresh and modern look into the platform, and keeping it visually appealing and up-to-date.
Product Provider Management and Validation

Within the platform, ElifTech integrated a crucial feature that allowed for the efficient addition and management of product providers. This involved a meticulous validation process to ensure that providers met the necessary criteria for listing their products on the platform. This feature not only maintained quality control but also expanded the platform's offerings.
Product Juggling and Pre-Ordering

To address the logistics of product availability, ElifTech introduced a feature called "product juggling." When a customer sought to purchase an item that was temporarily unavailable, the system seamlessly facilitated pre-ordering. This ensured that customers could secure their desired products and receive them promptly once they became available, enhancing customer satisfaction.
Home Delivery and Time Slot Selection

The platform incorporated an intuitive home delivery feature, allowing users to choose convenient time slots for receiving their orders. This feature catered to the preferences and schedules of customers, enhancing the overall shopping experience and convenience.
Integration with External Providers and Catalogs

ElifTech implemented a seamless integration mechanism with external product providers and their catalogs. Whenever a customer purchases a product from a specific catalog, the system automatically integrates with the respective provider. This ensured the availability and fulfillment of the chosen product, regardless of its origin.
Automation and Back Office Efficiency

To streamline operations and reduce manual work, ElifTech implemented various automation processes within the Spryker system. Administrative tasks were transferred to the back office, enabling administrators to manage and oversee operations efficiently and independently. This automation not only saved time and effort but also minimized the potential for errors, improving the overall reliability of the system.
Integration of the Payment System

ElifTech seamlessly integrated the Unzer payment system into the FlyBy platform to facilitate secure and convenient payment processing for both consumers and providers. This integration enabled various payment options, enhancing the flexibility and accessibility of the platform. This not only increased the convenience and security of transactions for consumers but also facilitated seamless financial operations for operators and providers.
Email Automation

The feature automates user verification, order notifications, password recovery, personalized communication, feedback collection, and operational alerts. Users receive immediate email confirmations upon completing an order. These emails are followed by timely updates on the status of their orders, providing transparency and peace of mind. Operators and product providers receive automated alerts for critical events such as new orders and inventory updates. This streamlines communication and ensures timely responses to operational needs.

Features delivered

Flutter App (Spryker Glue API)

ElifTech developed a user-friendly Flutter mobile application that serves as a dedicated interface for consumers. This app leverages the Spryker Glue API to seamlessly connect users with the Flyby.shop ecosystem. With the Flutter app, consumers can access the platform on their smartphones, browse products, place orders, and manage their accounts with ease. The app ensures a consistent and responsive shopping experience across various mobile devices.
Web (Spryker) flyby.shop

ElifTech extended the Spryker e-commerce system to create the web-based consumer portal, flyby.shop. This user-friendly website provides consumers with an intuitive online shopping platform. Customers can access flyby.shop from their desktops or browsers, offering flexibility in how they interact with the platform. The web portal seamlessly integrates with the mobile app, enabling customers to switch between devices while maintaining a synchronized shopping experience.
FlyBy Station Controller Software Web

ElifTech designed and developed a specialized web-based software solution tailored to the needs of FlyBy Station operators. This software empowers operators to efficiently manage and monitor FlyBy Stations, oversee inventory, and coordinate pickups. It serves as the central hub for station operations. Operators can access this web-based tool from any compatible device with internet access, ensuring real-time station management capabilities.
Operator Portal Web (Spryker) flyby.shop/operator

ElifTech integrated the Operator Portal seamlessly into the flyby.shop ecosystem. This dedicated web portal is accessible at flyby.shop/operator. The Operator Portal offers operators an extensive set of tools and features, allowing them to oversee their FlyBy Stations and monitor their performance. Operators can access this portal from any web-enabled device, simplifying station management and ensuring consistent control across locations.
Portal Web (Spryker) flyby.shop/provider

ElifTech developed a dedicated web portal for product providers within the flyby.shop ecosystem. This portal, accessible at flyby.shop/provider, serves as a gateway for providers to manage their product listings and engage with the platform. Providers can conveniently access this portal from their web browsers, making it easy to update product information, manage inventory, and interact with consumers on the platform. The portal streamlines the process of offering products on FlyBy and enhances collaboration between providers and consumers.

Key results and business value

Increased Customer Convenience

The introduction of the Flyby pickup system and home delivery option brought a new level of convenience to customers. By allowing customers to pick up their ordered products at designated Flyby stations during their commute or choose home delivery with flexible time slots, the platform enhanced the overall customer experience.
Expanded Product Offering and Provider Base

Through integrating external providers and their catalogs, Viabirds expanded its product offering, enabling customers to access a wider range of products from various providers.
Streamlined Operations and Reduced Manual Work

The automation of various processes within the platform, coupled with the transfer of administrative tasks to the back office, resulted in streamlined operations. This automation reduced the need for manual intervention, decreasing the potential for errors and increasing operational efficiency.
Improved User Interface and Experience

The efforts of the frontend developers to enhance the Viabirds website interface resulted in a more user-friendly platform. The improved design and usability considerations made it easier for customers to navigate, search for products, and complete purchases.
Business Growth

The combination of enhanced customer convenience, expanded product offerings, streamlined operations, and improved user experience collectively contributed to business growth and expansion. The scalable and efficient nature of the platform enabled Viabirds to capitalize on market opportunities and expand its business presence, resulting in sustainable revenue growth.